Junttan goes above and beyond for remote customers in Asia

In tough times, there is a need for innovation and creativity, which is why Junttan has found a way to help its customers in regions where there are tough travel restrictions, due to the global pandemic.
Junttan goes above and beyond for remote customers in Asia Junttan goes above and beyond for remote customers in Asia Junttan goes above and beyond for remote customers in Asia Junttan goes above and beyond for remote customers in Asia Junttan goes above and beyond for remote customers in Asia

In Malaysia, Junttan’ s dealer JP Nelson was able to undertake refurbishment of two used rigs utilising video links between sites in sites in Singapore, Malaysia, Australia and Finland

While most equipment manufacturers globally are struggling to support their customers due to these travel restrictions imposed due to the COVID-19 pandemic, Junttan is not.

In the Philippines, J.E.Manalo recently purchased a Junttan HHK16/20S, which required commissioning after arrival in January 2021, between the client and Junttan, its support teams in Australia and Finland coordinated successful commissioning of the product via remote video calls, despite the poor networks on the job site.

In Malaysia, Junttan' s dealer JP Nelson, acquired used Junttan piling rigs (PM25HLC x2 and a PM26), which needed total refurbishment. After detailed discussion via video calls between various sites in Singapore, Malaysia, Australia and Finland, the need to adhere to strict OEM processes throughout the audit, the team set out the plan to strip down the equipment, and overhaul the equipment, via video links over a period of two to three months.

This process was so successful, the official audit and commissioning of these units was achieved, enabling shipment into Singapore from Malaysia, for a new rental contract at the Changi Airport expansion project.

P.T.Meindo Elang Indah, of Indonesia, a very successful company, which required updates to its existing fleet of Junttan piling hammers, which had completed various projects recently.

During the downtime phase between projects, Junttan's client, P.T Meindo Elang Indah, required these updates to be completed urgently, and again, the challenge was set, to inspect, understand requirements, order the parts and instruct the updates etc. via video calls. The client's expertise along with Junttan' s technical staff, made this difficult challenge into a successful project.

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