In April three senior members of the Pinnacle management team travel to the UK from the company's headquarters in Calgary, Alberta, Canada, to inspect the NPC product line and see the pile croppers in action.
"National Pile Croppers' offering was the first time I have ever been to a construction site and seen a piece of equipment's performance exceed the manufacturer's claims by such a margin," said Pinnacle's vice president, Simon Bennett. "They hooked it up to an excavator and away it went cropping away clean, precise, speedily, and most importantly, safely. I was so impressed that I decided that our partners and customers in Canada and the US need this equipment in their stable."
The performance of the cropper seen by Bennett should come as no surprise as one of the core aims on founding National Pile Croppers has been to provide unique, customer-focused solutions geared to making customers more efficient, safe, productive and profitable.
"National Pile Croppers offer smaller, lighter and faster croppers, giving a far superior cut and better productivity at less overall cost. We listen to the comments of our valued clients, making adjustments and improvements to croppers as necessary, designing bespoke croppers for larger projects as required," said Ian English, NPC business development director, who added: "Our unique patented designs, continuous product improvement programme and rigorous R&D, ensure customers get a reliable and robust machine. We are sure they will prove to be as beneficial to users in North America as they have proved to be in the UK, Europe and Australia to date."
In order to see NPC's product line, inspect the production and customer support facilities, and, importantly, get to know the NPC team personally, senior members of the Pinnacle management team came to the UK in April. Bennett was joined on the visit by Rick Hennessey Pinnacle's Cropper sales manager, and Jack Bonomi, business development manager in the USA.
During the weeklong visit to the UK and Europe, the Pinnacle team were introduced to key NPC team members who will work alongside Pinnacle, as well as inspecting the manufacturing and design facilities. Of major interest, however, was seeing the pile croppers in action in a variety of applications. Here the Pinnacle team saw the attributes of the pile croppers at first-hand, dealing with a variety of piles of a large array of sizes.
Also of major importance, were the first steps being made in the creation of the North American Centre of Excellence. Here customers will be able to call on the support, assistance and expertise of NPC staff with Pinnacle acting as the conduit. This will mean that North American customers will be able to benefit from Pinnacle's industry know-how, and NPC's unrivalled pile cropping knowledge and support base.
Talking about Pinnacle's visit and the establishment of the North American Centre of Excellence, English said: "Pinnacle's vast local market knowledge, industry expertise, vision, ethos and values make them the perfect choice for the National Pile Cropper Group to entrust the development of the North American market with our comprehensive range of pile croppers.
"The opportunity for Pinnacle's management team to see various pile croppers in action added to their knowledge base, and we are sure that working together, North American customers will enjoy the same unique levels of round-the-clock support and assistance as customers in Europe are able to enjoy."
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