Liebherr has officially introduced a Parts Assistant, a mobile app developed to simplify maintenance planning and parts procurement for Liebherr deep foundation machines, duty cycle and crawler cranes up to capacities of 400t.
The app combines AI-powered part recognition with a listing of due maintenance intervals to help machinery operators find the correct part. All operators need to do is take a picture of the component they need using their mobile phones and the app immediately identifies the part supporting immediate, trouble-free ordering.
Users can also identify components by text search in more than 100 languages, by scanning the QR code, by entering an item number or a combination of all. This is particularly useful if nameplates and model numbers are damaged or unreadable
A secondary function focuses on the ordering of parts to coincide with scheduled maintenance plans. By selecting a forthcoming maintenance, the app displays a list of required parts, service materials and fluids – and all in the optimised quantity. This list can be adapted based on operational needs and then be placed as an order with a simple click.
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"By simplifying and accelerating parts identification directly on the machine we are helping maintenance teams to focus on the machine maintenance itself rather than the administration," says Florian Markert, Product Manager at Liebherr.
An additional feature of the app addresses situations where there is product or compatibility uncertainty. For instance, if users are unsure whether the identified component is correct, the app allows them to submit a verification request directly to the responsible Liebherr service partner. The request is processed via a dedicated service ticket, ensuring professional confirmation without interrupting on-site work.
Pilot testing has shown users are also benefitting from "noticeable time savings, fewer ordering errors and improved transparency" when preparing maintenance activities across machine fleets, says the OEM.
"We have had very constructive feedback from customers who participated in the trial phase, and we are pleased to be able to provide this work-simplifying tool to the wider market now," says Markert.
Parts Assistant is available globally via App Store (iOS) and Google Play (android) and can be used free of charge by customers with a valid MyLiebherr business account.
